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Privacy Policy

Last updated: November 2025
Harv’s Auto Repairs
Unit D Rexquote
Broadgauge Business Park
Bishops Lydeard
Taunton
TA4 3RU
harvsautorepairs@hotmail.com
01823 289444

Harv’s Auto Repairs is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store and safeguard your data when you contact us, book an appointment or use our website.

1. Information We Collect

We may collect the following information when you interact with us:

Personal details

  • Name

  • Email address

  • Telephone number

Vehicle information

  • Vehicle registration

  • Make and model

  • Service or repair details

Communication information

  • Enquiries submitted through our website

  • Emails or messages sent to us

  • Booking requests

Technical information

  • IP address

  • Browser type

  • Pages visited on our website
    (This is collected automatically through standard website analytics.)

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotations

  • Book MOTs, servicing and repairs

  • Contact you regarding your appointment

  • Provide updates about your vehicle

  • Maintain service records for customer history

  • Improve our website and customer experience

  • Meet legal and regulatory requirements

We only process your information where necessary for legitimate business purposes or with your consent.

3. Sharing Your Information

We do not sell your data to third parties.
We may share limited information with:

  • Payment processors (for invoicing or card payments)

  • Part suppliers or warranty providers when required for repair work

  • Legal or regulatory bodies when required by law

All data shared is kept to the minimum necessary.

4. How We Store and Protect Your Data

Your data is stored securely within our booking and administrative systems.
We use appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse.

5. How Long We Keep Your Information

We retain customer and vehicle records only for as long as necessary to:

  • Provide ongoing service and repair history

  • Meet legal, tax or regulatory obligations

You may request deletion of your information at any time unless we are legally required to retain it.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to certain types of processing

  • Request a copy of your information

  • Withdraw consent where processing is based on consent

To exercise your rights, contact us at:
harvsautorepairs@hotmail.com

7. Cookies and Website Tracking

Our website may use cookies to improve user experience and website performance. Cookies help us understand how visitors use the site but do not personally identify you.

You may disable cookies in your browser settings if preferred.

8. Links to External Websites

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is processed, contact us:

Harv’s Auto Repairs
Unit D Rexquote
Broadgauge Business Park
Bishops Lydeard
Taunton
TA4 3RU
Email harvsautorepairs@hotmail.com
Phone 01823 289444

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